Returns & replacements
Draft — lily house. to provide final wording before launch.
Damaged or misprinted books
If a book arrives damaged or misprinted, tell us within 30 days of delivery using the contact form. We may ask for a photo. We'll print and send a replacement at no cost to you — there's no need to send the damaged copy back.
Changed your mind?
Each copy is printed just for you, so we can only accept returns for damaged or misprinted books. Please check the format and language before you order.
Lost or late parcels
Delivery times are listed on our shipping page. If your tracking hasn't moved for more than a week, contact us with your order number and we'll look into it with the carrier.